Thank you to Brian Treitman (BT's Smokehouse) for sharing this important reminder! Some good things to keep in mind during the holidays... and every day!
What is a Customer?
A customer is the most important person in your business.
A customer is not an interruption to your work - he is the purpose of it.
We are not doing him a favor by serving him.
He is doing us a favor by giving us the opportunity to do so.
A customer is not dependent on us – we are dependent on him.
A customer is not an outsider to our business. He is part of it.
A customer is not a cold statistic. He is a flesh and blood human being with feelings and emotions, biases and prejudices.
A customer is not someone to argue and match wits with. Nobody ever won an argument with a customer.
A customer is someone who brings us his wants.
It is our job to handle them profitably to him and ourselves.