CBA Meeting: "Bad service is just so much ‘BS’"

Event Details

CBA Meeting: "Bad service is just so much ‘BS’"

Time: August 24, 2012 from 7:15am to 8:30am
Location: Oliver Wight Tavern
Street: 1 Old Sturbridge Village Road
City/Town: Sturbridge
Website or Map: http://www.communitybusinessa…
Phone: 508-637-1116
Event Type: cba, meeting, networking, referrals
Organized By: Community Business Associates
Latest Activity: Aug 23, 2012

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Event Description

Community Business Associates, meets on Friday, August 24 at 7:15am at Oliver Wight Tavern at Old Sturbridge Village.    

Guest Speaker: Margo Chevers

Most companies profess that the customer is No. 1, but the experience of the customer does not support that.

Margo Chevers, author of the book “STOP the BS (bad service),” will share practical information on customer service at the Aug. 24 Community Business Associates meeting, from “do's and dont's” to delivering no-nonsense, no-excuses customer experiences.

“This session is no gimmicks, no fluff, no cute slogans,” according to Chevers. “Just information that will improve the customer satisfaction within any organization.”

A return speaker to the CBA business networking/referrals group, Ms. Chevers is president of the Wales-based Northeast Leadership Enterprise.  She has authored several articles and two books, specializing in professional development programs on the infrastructure of customer service, sales, and goal achievement.

Her professional experience includes six years as a director of sales and marketing for two convention hotels in New England, real estate broker, property manager and college instructor in marketing and strategic planning.

Community Business Associates welcomes business and professional visitors to make fruitful business contacts along with hearing presenters and speakers. Guests may attend at no charge. The meeting adjourns at 8:30 a.m.

CBA is a networking/referrals program of the Central Mass South Chamber of Commerce. For more information, visit www.communitybusinessassociates.org.

 

Meetings run from 7:15-8:30 a.m. and are an opportunity for networking as well as discussing common business solutions and challenges. Business and professional guests are welcome to attend meetings of the Chamber's official networking and referral group. 

More information is available at www.communitybusinessassociates.org 

email info@communitybusinessassociates.org

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