August 22, 2014, 7:15 AM CBA meeting Old Sturbridge Village's Oliver Wight Tavern
Improve your ROI through Compassion
This session will help business owners, managers and others realize the importance and true value of employee satisfaction. Lynette will assist participants with developing a prospective of viewing their employees as assets instead of liabilities and the true value they secretly hold.
Employee Satisfaction + Customer Satisfaction = Improved ROI
When employees are satisfied they deliver greater service to customers which translates into a better return on investment for you and your company, through repeat business, positive referral, etc.. Our employees are one of the most important investments we make in our businesses. They are just as important as marketing plans and, as a matter of fact, should be part of your marketing plan. Employees serve as “free” advertisement; ambassadors of good or bad; success or failures in the greater communities.
Through this workshop, participants will gain:
a) A new perspective on employee appreciation
b) It doesn’t always have to cost you more to show employee’s their appreciated
c) Capitalize on the investment you make in your employee’s (ambassadors)
d) How to achieve, track and maintain high Customer satisfaction
e) How to ensure repeat business
f) How to how to ask for and achieve Referral business
Participants should walk away with new ideas and some next steps. The session is interactive and
fun....... Looking forward to helping your members achieve greater results in their business and lives....
Conceive, Believe, Achieve
Imagine You lc.
Lynette Lopes CCLC
Holds a B.A. in Communications and Management (concentration in public speaking) from Rhode Island College, and a Training & Development Certification from Bryant University, a Trained Co-Active Coach from Coaches Training Institute (CTI), and certification in coaching through Professional Christian Coaching and Counseling Academy (PCCCA). She is a United States Coast Guard Auxiliary Staff Officer and Certified Instructor, earned her CC certification through Toastmasters International, Present member of NSA Fast Track, Previous National Urban League Guild Eastern Regional Coordinator (12 states) and former host of “Able Too” Television talk show. Lynette has an extensive background in management in various areas, among them being a General Manager for LensCrafters and Regional Coordinator of Give The Gift of Sight Program. As a Licensed Optician, Lynette has traveled worldwide including Albania, Bangladesh, Tunisia, Mexico, Singapore, Taipei and Switzerland, providing eyeglasses to the underprivileged with the Give The Gift of Sight program.
For more information, visit www.communitybusinessassociates.org.